Privacy policy
Awpland Ltd collects Personal Data and Anonymous Data when you visit our websites or when you send us information or communications.
•Personal Data: Means data that allows someone to identify you, including your name, shipping address, billing address, payment card information, telephone number(s), email address(es) and purchase/return/exchange data and pet information.
•Anonymous Data: Means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal
Data and Anonymous Data as described below.
• Set up your account and/or make online purchases, set up your account registration, sign-up for a membership program, you will be asked to provide information necessary to facilitate the transaction, such as contact and payment information);
• Seek assistance from our customer service team, through email, telephone, automated and live chat sessions, SMS or any other channels we may ask you questions about your pet or otherwise collect and record additional information from or about you during those interactions;
• Enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion;
• Post comments or other content in publicly-available forums on our Services (eg., Product reviews, Q&A forum);
• We also may collect information about your pet(s), including name, breed, gender, birthdate, size, weight, prescriptions, veterinary and pet health information (including specific disease or condition information, diagnostic and therapeutic information, and information about recommended prescriptions, treatments, special diets, or exercise regimens), pet insurance information, and photos.
• In order to improve our services to you, we may ask you to voluntarily complete confidential surveys. We do not ask you to provide us any personally identifiable data in association with these surveys, although we do associate your responses with Personal Data. If you do not wish to participate in a survey, however, simply decline to participate when asked.
• Cancellation of accounts
You have rights and choices when it comes to your information.
You may cancel your previously registered account through the means set forth in our Platform or by contacting Customer Service. When you contact our customer service at aiwopet@outlook.com to cancel, we will complete your request within 15 business days.
It's important to note that deleting your account is an irreversible process. After the account is deleted, we will stop providing you with products or services. All content, information, data, and records under or associated with the account will be deleted or anonymized (except in cases required by national laws, regulations, rules, normative documents, government policies, orders, etc. or required to perform our contractual or compliance obligations), you can no longer retrieve, access, obtain, continue to use and retrieve such information or data (even if you register and use the same email address again).
Please back up the above information and data by yourself, otherwise you may not be able to enjoy the relevant after-sales service.
HOW WE USE THE INFORMATION WE OBTAIN
We may use, process and disclose the information we collect about you for our business purposes, including:
• Fulfilling orders, providing Services, and responding to your questions and requests. We may use your information to provide Services to you or your pet, and to provide you with transactional assistance, such as fulfilling your order, processing your payments, providing you with customer and technical suppor and ensuring the proper delivery of the products and services you order from us.
• Improving and personalizing our products and Services. We may use your information to make improvements to our products and Services, as well as personalize our Services to meet your preferences and needs, customize your experience with us and provide you with a consistent experience across the devices you use.
•We may also use your information to analyze the way you use our Sites and understand your interests, including by combining information we receive from you and your devices with other information about you that we receive from other sources.
•Sending and improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and from the various devices you may use, for marketing and analytics purposes and to deliver marketing communications based on your behavior and interests.
•Promoting our products or Services. If you complete a product review, submit feedback or provide an image of your pet(s), we may use your submission for commercial purposes, to promote our products and Services, or to send you personalized content, including pet portraits, thank you notes and holiday cards.
•Administering promotions, such as sweepstakes and contests. We may use your information to administer sweepstakes, contests, and other promotions if you choose to participate.
•Detecting and preventing fraud. We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
•Complying with law. We may use your information to comply with and enforce applicable legal requirements (including to maintain pet health records and authorizations), relevant industry standards and our policies, including this Privacy Policy and our Terms of Use.
•Other uses. We may use your information to operate, evaluate, develop, manage and improve our business including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics;
We also may use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
YOUR RIGHTS AND CHOICES
You have rights and choices when it comes to your information. You may be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, and potentially other rights.
You can access and edit most of your profile information by signing into Awpland.com. You can permanently delete your account at any time. But it's important to note that deleting your account is an irreversible process, which we can't revert even if you perform it by accident. After deletion, your account imfo are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Upon your request, delete or anonymize your account info, unless laws and regulations dictate otherwise. You can learn more here about our data deletion and retention practices and about how to delete your account.
WITH WHOM WE SHARE YOUR INFORMATION？
We may share information about you with third parties in order to conduct our business, when legally required, or with your consent, including:
Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.
Service Providers. We may disclose the information we obtain about you to service providers who perform services on our behalf (e.g., to fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide telehealth services, provide session replay services, provide marketing research and assistance, process credit card payments, detect and prevent fraud, and provide customer service including through automated and live chat features). Our service providers are restricted from using your personal information in any way other than to provide services for us.
Business Partners. With your consent and at your direction, we may share your and your pet’s information with our business partners (such as veterinarians, pet insurers, and animal shelters) so they can provide you with the services that you request or that may interest you.
Other Third Parties. In order to operate successfully and provide you with the full functionality of our products and services, We may disclose your personal information to other awpland affiliated companies(these may include communications, social media, technology, or cloud services) or our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing awpland) affiliated companies and/or other third parties. Such third-party service providers may process your personal information on awpland's behalf or for one or more of the purposes listed above.. When using certain mobile applications on our devices, we may share your IP address with third parties in order to provide you with some of the services you requested. If you would no longer wish to allow us to share this information, please contact us by sending an email to aiwopet@outlook.com.
SECURITY COMMITMENT
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we havewe have put in place reasonable physical, electronic, and managerial procedures to protect the information. We will take all appropriate measures to protect your personal information.
All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligationsand may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.
We will take all feasible steps to protect your personal information. However, you should be aware that the use of the Internet is not always secure, and therefore we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions over the Internet.
We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.
WHAT YOU CAN DO
• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you.
• We cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private . Notwithstanding the foregoing, you must immediately notify us if any online users access your account without permission or if any other security breaches occur.
• You may correct or update certain information collected about you through our Services by contacting us at the email address noted in the “Contact Us” section of this Privacy Policy, below, or by editing your information and preferences on the “Your Account” and “Profile and Password” pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.
CONTACT US
By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.
If there are any questions regarding this Privacy Policy or our privacy practices, you may contact us by email below.
aiwopet@outlook.com